Frequently Asked Questions
Everything you need to know about STRAIV, our products, and your shopping experience.
Can't find what you're looking for? Contact us anytime at astranovaone@gmail.com. We're always happy to help.
About STRAIV
What is STRAIV?
STRAIV is a performance brand built for makers.
We create carefully selected products and complete Performance Systems™ that help woodworkers, DIY builders, and workshop enthusiasts reduce fatigue, move more comfortably, and enjoy every hour in the workshop.
What makes STRAIV different?
Most stores sell individual products.
We organize solutions into Performance Systems™ that address common workshop challenges such as prolonged standing, lifting heavy materials, repetitive work, recovery, safety, and workflow.
Our goal isn't simply to sell products—it's to help you build longer and finish stronger.
Who are STRAIV products for?
STRAIV is designed for:
- Woodworkers
- Furniture Makers
- Cabinet Builders
- DIY Enthusiasts
- Garage Workshop Owners
- Weekend Makers
- Anyone who spends long hours working with their hands
Orders & Shipping
Where do you ship?
We currently ship to the United States.
Additional destinations may become available in the future.
How long does processing take?
Orders are typically processed within 1–3 business days before shipment.
During peak seasons, processing may take slightly longer.
How long does shipping take?
Estimated delivery times vary by location.
Most U.S. orders arrive within 5–12 business days after shipment.
Delivery estimates will be shown during checkout whenever available.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information.
You can also visit our Track Order page at any time.
Returns & Warranty
What is your return policy?
If you're not completely satisfied with your purchase, you may return eligible items within 30 days of delivery.
Products must be unused and in their original condition unless they arrive damaged or defective.
Please visit our Shipping & Returns page for complete details.
What if my product arrives damaged?
Please contact us within 7 days of receiving your order.
Include your order number along with clear photos of the damaged item and packaging.
We'll work quickly to provide a replacement or another appropriate solution.
Do your products include a warranty?
Warranty coverage depends on the specific product.
If a warranty applies, the details will be listed on the product page.
Products
How do I choose the right product?
Start by identifying where fatigue affects you most.
Whether it's your feet, back, shoulders, hands, or overall comfort, each Performance System™ is designed to address a specific workshop challenge.
You can also explore our Systems page to find the best fit for your workflow.
Are your products suitable for professional workshops?
Yes.
Many STRAIV products are suitable for both hobbyists and professional makers.
Always review the product specifications to ensure they meet your particular needs.
Do your products replace professional medical treatment?
No.
STRAIV products are designed to improve comfort, reduce everyday fatigue, and support a better workshop experience.
They are not intended to diagnose, treat, cure, or prevent any medical condition.
If you have a medical concern or injury, please consult a qualified healthcare professional.
Payments
What payment methods do you accept?
We accept major credit and debit cards, along with other secure payment options available during checkout.
Available payment methods may vary by location.
Is my payment secure?
Yes.
All payments are processed through secure, encrypted payment providers to help protect your personal and financial information.
Contact
How can I contact STRAIV?
Email us anytime at:
For business partnerships:
We typically respond within one business day.
Still Need Help?
We're committed to making your experience as smooth as possible.
If your question isn't answered here, please visit our Contact page or send us an email.
We'll get back to you as quickly as we can.