Track Your Order
Stay Updated Every Step of the Way.
We're excited to get your STRAIV order into your workshop.
Enter your order details below to check the latest shipping status.
Track Your Shipment
Order Number
[ Input Field ]
Email Address
[ Input Field ]
Button
Track Order
Where Can I Find My Order Number?
Your order number can be found in your:
- Order confirmation email
- Shipping confirmation email
- STRAIV account (if you created one)
Order numbers typically look like:
#ST12345
Tracking Not Updating?
Please allow up to 48 hours after your order has been shipped for tracking information to appear.
If your tracking hasn't updated after that time, don't worry—shipping carriers occasionally experience delays while updating their systems.
Need Help?
If you're unable to locate your order or believe there's an issue with your shipment, our support team is here to help.
Customer Support
Response Time
Monday – Friday
Typically within 24 business hours.
Frequently Asked Questions
My tracking says "Label Created."
Your order has been prepared for shipment and is waiting to be picked up by the shipping carrier.
Tracking information will update once the carrier scans the package.
My package is delayed.
Delivery times are estimates and may occasionally be affected by weather, transportation issues, or high shipping volumes.
If your package appears significantly delayed, please contact our support team.
My tracking says "Delivered," but I haven't received my package.
We recommend:
- Checking around your property and mailbox.
- Asking household members or neighbors.
- Contacting the shipping carrier directly.
If you're still unable to locate your package, please contact us and we'll gladly assist you.
I entered the wrong shipping address.
Please contact us as soon as possible.
If your order hasn't shipped yet, we'll do our best to update the address before it leaves our warehouse.
Thank You for Choosing STRAIV
We appreciate your trust in STRAIV.
From the moment you place your order to the moment it arrives at your workshop, we're committed to providing a smooth and reliable experience.
Build Longer. Finish Stronger.