Built to Support Every Project.
At STRAIV, we believe quality products should stand behind the people who use them.
Every product we offer is carefully selected with performance, durability, and reliability in mind. If something isn't right, we're committed to making it right.
Our Warranty Promise
We stand behind the quality of our products.
If your product has a manufacturing defect or arrives with a workmanship issue under normal use, we'll review your claim and provide an appropriate solution.
Depending on the situation, this may include:
- A replacement product
- Replacement parts (when available)
- Store credit
- Another resolution at our discretion
Warranty Coverage
Our warranty covers manufacturing defects such as:
- Defective materials
- Faulty workmanship
- Functional defects under normal intended use
Warranty coverage begins on the date your order is delivered.
What Isn't Covered
Our warranty does not cover damage resulting from:
- Normal wear and tear
- Misuse or abuse
- Improper installation or assembly
- Accidents or negligence
- Unauthorized modifications or repairs
- Cosmetic damage that does not affect product performance
- Damage caused by improper storage or maintenance
How to Submit a Warranty Claim
To help us process your request quickly, please email:
Include the following information:
- Your order number
- Product name
- A description of the issue
- Clear photos or a short video showing the problem
Our support team will review your claim and respond as quickly as possible.
Claim Review
Each warranty request is reviewed individually.
If your claim is approved, we'll explain the next steps and provide the most appropriate solution based on the product and issue reported.
Our goal is always to resolve warranty requests fairly and efficiently.
Product Care
Taking proper care of your equipment helps maximize its performance and lifespan.
We recommend:
- Following all included instructions
- Using products only as intended
- Cleaning products regularly when applicable
- Storing products in a clean, dry environment
- Inspecting products periodically for signs of wear
Specific care instructions may vary by product and will be listed on the product page or included with your purchase.
Questions About Your Warranty?
If you're unsure whether your issue is covered, don't hesitate to contact us.
We're happy to review your situation and help you find the best solution.
Customer Support
Response Time
Monday – Friday
Typically within 24 business hours.
Our Commitment
At STRAIV, we're committed to more than selling products.
We're committed to helping makers build with confidence, work in comfort, and enjoy every hour in the workshop.
Thank you for trusting STRAIV.
Build Longer. Finish Stronger.