We're Here to Help You Keep Building.
Whether you have a question before placing an order or need assistance after your purchase, the STRAIV support team is here to help.
Our goal is simple: provide clear answers, practical solutions, and a smooth experience—so you can spend less time troubleshooting and more time in the workshop.
How Can We Help?
Choose the support option that best fits your needs.
Contact Us
Have a question or need personal assistance?
Our support team is happy to help with product questions, order inquiries, warranty requests, and general support.
→ Contact Support
Frequently Asked Questions
Looking for a quick answer?
Browse our most common questions about products, shipping, returns, payments, and more.
→ Visit the FAQ
Shipping & Delivery
Find information about order processing, shipping times, delivery estimates, and tracking.
→ Shipping & Delivery
Track Your Order
Want to check your shipment?
Enter your order number and email address to see the latest delivery status.
→ Track Your Order
Returns & Refunds
Need to return an item?
Learn about our return policy, eligibility, and how to start a return request.
→ Returns & Refunds
Warranty
Questions about product quality or warranty coverage?
Learn what's covered and how to submit a warranty claim.
→ Warranty Information
Before You Contact Us
Many questions can be answered immediately through our Help Center.
You may find what you're looking for by visiting:
- Frequently Asked Questions
- Shipping & Delivery
- Returns & Refunds
- Warranty
- Track Your Order
If you still need assistance, we're only an email away.
Customer Support
Business Inquiries
Business Hours
Monday – Friday
Typical Response Time
Within 24 business hours.
Our Support Promise
When you contact STRAIV, you'll receive support from a team that understands the importance of reliability, quality, and clear communication.
We're committed to:
- Responding promptly.
- Providing clear and honest answers.
- Resolving issues fairly.
- Making every interaction simple and respectful.
- Helping you get back to building as quickly as possible.
Because great support should be as dependable as the tools you trust.
Built Around Makers
STRAIV was created to support people who build with their hands.
That commitment doesn't end when your order is delivered.
Whether you're setting up your first workshop, upgrading your workspace, or looking for the right solution for your next project, we're here to support you every step of the way.
Thank you for choosing STRAIV.
Build Longer. Finish Stronger.